RETURN & REFUND POLICY
Effective Date: July 2026
At North Ridge Nutrition, we want you to be satisfied with your purchase. If you need to request a return or refund, please review the policy below.
1. Return Eligibility
Due to health, safety, and quality-control considerations, opened dietary supplements and other consumable products are generally not eligible for return.
To be eligible for a return, products must generally be:
- Unopened
- Unused
- In their original packaging
- In resalable condition
Products that have been opened, used, damaged, or altered after delivery may not be eligible for return.
2. Return Requests
To request a return, please contact us at:
North Ridge Nutrition
Email: info@northridgenutrition.com
Phone: 855-218-7395
Please provide your order information and explain the reason for your return request.
Do not send products back before receiving return instructions from our customer service team.
3. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
We may request photographs or other information to help us verify the issue.
If the issue is confirmed, we may provide a replacement, refund, or other appropriate resolution.
4. Refunds
Once an approved return has been received and inspected, we will determine whether the product qualifies for a refund.
Approved refunds will generally be issued to the original payment method.
The time required for a refund to appear in your account may vary depending on your payment provider or financial institution.
5. Non-Returnable Products
The following products are generally not eligible for return:
- Opened dietary supplements
- Used or partially consumed products
- Products that are not in their original packaging
- Products damaged after delivery due to customer handling
- Products that cannot be safely resold
This does not limit any rights you may have under applicable law.
6. Shipping Costs
Original shipping charges are generally non-refundable unless the return is the result of an error on our part, such as receiving an incorrect or damaged product.
Return shipping costs may be the responsibility of the customer unless otherwise determined by North Ridge Nutrition.
7. Order Cancellation
If you need to cancel an order, contact us as soon as possible.
We cannot guarantee that an order can be cancelled once it has been processed or shipped.
If an order has already shipped, you may need to follow the applicable return procedure.
8. Refund Processing
After an approved refund is issued, your payment provider may require additional processing time before the funds appear in your account.
North Ridge Nutrition is not responsible for delays caused by banks, credit card companies, or other payment providers.
9. Contact Us
If you have questions about returns or refunds, please contact:
North Ridge Nutrition
Email: info@northridgenutrition.com
Phone: 855-218-7395